Refund Policy

All purchases in Nova DocScan are processed by Apple through the App Store. Apple acts as the Merchant of Record, meaning refund requests are handled by Apple, not directly by NOVA INDIE.

1. How to request a refund from Apple

1. Go to reportaproblem.apple.com and sign in with the Apple ID used to purchase.
2. Find the Nova DocScan charge, tap “Report a Problem,” and choose the appropriate reason.
3. Follow the on-screen instructions. Apple typically responds within 48 hours.

2. What is generally refundable

• Auto-renewable subscription (Monthly Pro USD 7.99). Apple will normally consider a refund for the most recent renewal if it was unintended or if the Service has been substantially unavailable. Cancelling the subscription in Settings → Apple ID → Subscriptionsstops future renewals; refunding the current period is at Apple's discretion.
• Unused consumable credit packs. If you bought a Mini, Standard, or Pro Pack and have not yet consumed the credits, that is the strongest case for an Apple refund. Once credits have been consumed, Apple may deny the request because the digital content has been used.
• Duplicate or accidental purchases. Apple usually approves these quickly when reported promptly.

3. What is generally not refundable

• Past billing cycles of an auto-renewing subscription that you actively used.
• Credits that have already been consumed to process documents.
• Dissatisfaction with extraction accuracy, which depends on document quality, handwriting clarity, and layout complexity.

4. Statutory rights

Where local law grants withdrawal or mandatory refund rights, those apply in addition to Apple's policy. Digital content may waive withdrawal once performance begins with your consent.

5. What happens after a refund

• If Apple refunds a subscription period, PRO status is revoked and your 200 monthly credits associated with the subscription will be deducted.
• If Apple refunds a credit pack, the corresponding credits are deducted from your balance. If your balance goes below zero, it resets to zero.

6. Cancellation is not a refund

Cancelling PRO stops future renewals only. The current period remains usable until expiry. Request money back for the current period through Apple.

7. Chargebacks

Credit-card chargebacks for Apple-billed purchases may revoke entitlements and restrict your Apple account. Use Apple's refund flow first.

8. Need help?

If you need assistance before requesting a refund, email contact@novaindie.comtogether with the order ID or screenshot. We can check your account status on our end and advise the best next step. We cannot reverse Apple's decision but may grant goodwill credits in clear cases of Service-side failure.

9. Contact

Write to contact@novaindie.com and we will do our best to help. Contact page.