Nova DocScan
Account Deletion
Last updated: August 4, 2026
Nova DocScan lets you delete your account and the personal data we hold. Deletion is permanent and irreversible and free of charge.
1. Delete from inside the app
- Open Nova DocScan.
- Go to the Profile tab.
- Tap Delete account and confirm both prompts.
Your server-side account record, credit balance, and purchase history on our servers are removed immediately. A new guest account is created on the same device when you continue.
2. Delete by email
If you cannot use the app, email contact@novaindie.com with subject “Nova DocScan account deletion”. Include your Device ID shown on the Profile screen (selectable text field).
We process email requests within 7 calendar days.
3. What gets deleted
- Your server account record and session.
- PRO status, credit balance, and purchase records on our servers.
- IAP transaction records linked to your account, except minimal accounting data we must retain for tax or audit when required by law.
4. What deletion does not do
- It does not cancel your Apple subscription. Cancel PRO in Settings → Apple ID → Subscriptions before or after deletion. Refunds: reportaproblem.apple.com.
- It does not remove scans stored locally on your device in the SQLite database. Uninstall the app to remove local data.
- It does not remove the device identifier from your iOS Keychain — the app reuses it to enforce introductory trial limits on re-registration.
5. After deletion
Reopening the app registers a fresh guest account with zero credits. You may restore PRO through Restore purchases on the Store screen if your Apple subscription is still active.